|
Title:
|
E-mediated communication: effects on satisfaction and anxiety levels in infertility patients
|
|
Author:
|
Stead, Joni
|
|
Abstract:
|
This study examined infertility patients’ communication with their physicians. Face-to-face, phone, and electronic communication were analyzed to measure patients’ satisfaction and anxiety levels. Participants included 53 women ranging in age between 21-50 years old who were previously or currently being treated for infertility at Northern California Fertility Medical Center. Patients were invited to participate in an online survey, which consisted of both quantitative and qualitative questions. Overall patient satisfaction and anxiety were evaluated using a 5-point Likert-type scale. Media richness theory was used to explain the communication bandwidth in determining patient-centered communication preferences. Results show that communication satisfaction levels in patients were high. Patient E-mail communication satisfaction had a positive correlation to lower anxiety levels. |
|
Description:
|
Thesis (M.A., Communication Studies) -- California State University, Sacramento, 2012. |
|
URI:
|
http://hdl.handle.net/10211.9/1653
|
|
Date:
|
2012-08-01 |
